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Outsourcing Unscripted - An Interactive Session in the Outsourcing Unscripted Series: Dealing with the Most Difficult Challenges Faced by Customers and Suppliers

Today’s interactive workshop is focused on tackling the unique and most difficult challenges associated with establishing, negotiating and optimizing next generation...
USAA's Supplier Governance Transformation that Optimizes Value and Addresses Risk

In this session, USAA presented their Enterprise Supplier Governance Framework and how they operationalized the framework using specialized tools, processes, standards and training. The presenters...
Colombia: Insights on Selecting for BPO

This presentation provides an overview of Colombia as a destination for BPO. 

  • Colombia in the international context of BPO
  • Size and growth of the BPO sector in Colombia ...