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Navigating the Perfect Storm: How Teamwork Enabled Océ and TALX to Manage a New Outsourcing Relationship During the Turbulent Economy

After outsourcing their mission critical mail and scanning process for unemployment insurance claims and HR services to Océ Business Services (OBS), TALX and OBS encountered the 2008 economic...
Optimize, Integrate and Simplify through Category Management Process Implementation

Using a category management approach may seem tedious, tactical and overly detailed. Yet, it can yield results that are better than expected. This was the case with Tempur Sealy International (TSI...
Colombia: Insights on Selecting for BPO

This presentation provides an overview of Colombia as a destination for BPO. 

  • Colombia in the international context of BPO
  • Size and growth of the BPO sector in Colombia ...