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Third party incidents like data breaches, fraud, and others can disrupt businesses. Third party management is emerging as a strategic, value-add activity, but many organizations still evaluate and...

Provides methodologies and examples for measuring the cost savings associated with best practice adoption.

This presentation provides an overview of Colombia as a destination for BPO. 

  • Colombia in the international context of BPO
  • Size and growth of the BPO sector in Colombia ...

Back to Basics: Why the Nuts & Bolts of Category Management are Important Now, More than Ever, by Angela Easterwood, Majel Partners, and...