Source Origin: Scott Madden
"Over the past 10 years, leading multi-nationals have evolved the scope and scale of their shared services organizations, and an expanded model has emerged. What...
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Resource Origin: Scott Madden
"Many successful companies gain market advantage, operational efficiencies, and flexibility via a leaner, focused, and more nimble services organization. To...
Resource Origin: Scott Madden
This is a series of three articles focused on intelligent automation in today’s global business services.
Article 1: Global Business Services: The...
Resource Origin: Scott Madden
"Has your shared services organization continued to advance in terms of customer service and services offered? If not, it may be time to consider an upgrade....
Resource Origin: ISO
"Around the globe, outsourcing is increasingly an opportunity to add value, tap into a resource base and/or mitigate risk. This International Standard aims to provide...
Resource Origin: The Economist
"THE standard joke about artificial intelligence (AI) is that, like nuclear fusion, it has been the future for more than half a century now. In 1958 the New...
Original Source: Institue for Robotics Process Automation
"Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer...
Original Source: Lightspeed Magazine
"Even though we live in an era in which we rely so much on iPhones, laptops, and the internet just to get through the day, there’s something about the...
Resource Origin: inside BIG DATA
"We have all heard of the the 3Vs of big data which are Volume, Variety and Velocity. Yet, Inderpal Bhandar, Chief Data Officer at Express Scripts noted in...
Resource Origin: SSON
"With costs at a third of traditional offshore FTEs – is robotics "next big thing"? There's a new guy in town who is making a lot of shared services and outsource...