The following template is designed to assist in determining the underlying cause(s) of an operational failure.
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Original Source: by Parasuraman, Berry and Zeithaml (1985), and more recently described in Zeithaml and Bitner (2003).
"The Gap model of service quality was developed by Parasuraman, Berry...
Original Source: Boundless Marketing
"LEARNING OBJECTIVE
List the GAP Model's five contributory factors of unsuccessful customer service
KEY POINTS
GAP 1: Gap between...
The purpose of the gap analysis is to provide project teams with a format in which to do the following: Compare the best practices with the processes currently in place in your organization,...
Original Source: Virginia Tech Digital Libraries and Archives
"This paper presents some of the most important findings of studies of the impact of ISO 9000 and ISO 14000 certifications on...
Original Source: Small Business - Chron.com
"Purchasing procedures under ISO 9001 ensure that purchased materials meet the requirements of the purchaser and the final customers. Companies...
Original Source: iSixsigma
"When utilizing a team approach to problem solving, there are often many opinions as to the problem’s root cause. One way to capture these different ideas and...
Original Source: Perry Johnson Registrars
"What is ISO 9000?
ISO 9001Quality is something every company strives for and is often times very difficult to achieve. Complications...
Original Source: Community Tool Box
"Learn how to conduct a SWOT Analysis to identify situational strengths and weaknesses, as well as opportunities and threats.
WHAT IS A SWOT...
Original Source: Alan Chapman via Business Balls
Use this template to identify criteria appropriate to your own SWOT situation. PDF and Word versions.
Original article as PDF also...