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Developing an Outsourcing Center of Excellence - Changing the Conversation Around Outsourcing - Aetna

As the need grows for creative solutions to address financial, demand and technical challenges,...
Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
The Chief Purchasing Officer’s Role in the Outsourcing Decision

Results of survey and best practices for Procurement outsourcing and the CPOs role.
Fireside Chat on Diversity, Equity and Inclusion in the Workplace

Join us for a powerful fireside chat with Dawn Tiura, CEO SIG and Dr. Bernard Banks, Associate Dean for Leadership Development and Inclusion, Northwestern University, who will speak open and...