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Trends in Outsourcing: Improving Efficiencies in Document Processing Automation

Rebecca Rowe, Senior Marketing Manager, Parascript ...
A Methodology for Best Practice Knowledge Management

A scholarly study of best practice creation, adopting and management. Includes a matrix of best practice methodologies.

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Value Creation: Interview Results from the Top BPOs and Their Clients

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...