From the 2012 Emerging Markets Research Group Summit, Logica and Oracle describe transformational BPO, including...
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Key Takeaways:
- LPL did a lot of internal prep-work and that paid out in a big way
- CPM Braxis assigned experienced resources to the account to ensure success
- Year-over-year...
Gone are the days when value from outsourcing was based on "getting the same output for less." Present day outsourcing is founded on transformation goals and measured in ways beyond just...