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Procurement Lessons Learned from the Economic Downturn

4 Tactics for Achieving Operational Excellence in Any Economic Climate
Stakeholder value in BPO - business fundamentals and the role of technology

How BPO drives Stakeholder Value
Case Study – Whirlpool Corporation …
and how technology drives BPO value capture

Intellectual Property Rights Revisited: Translating the “Mumbo-Jumbo” into Business Reality

Intellectual Property Rights 101

Topics
• Copyrights
• Trademarks
• Patents
• Trade Secrets