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Procurement Lessons Learned from the Economic Downturn

4 Tactics for Achieving Operational Excellence in Any Economic Climate
Beyond Benchmarking – A Case Study in Using A Market Reality Assessment in an RFP and Contract Renegotiations (PDF file)

This presentation outlines the benefits of using a Market Reality Assessment in an RFP and contract negotiation.

Stakeholder value in BPO - business fundamentals and the role of technology

How BPO drives Stakeholder Value
Case Study – Whirlpool Corporation …
and how technology drives BPO value capture