Social media is a big opportunity and an even bigger threat. If you want to survive, adapt and grow, it is time to start listening to the social media conversation, understanding what your...
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Capgemini surveyed 16,000 digital shoppers across 16 developing and mature markets. 60% of respondents expect the convergence of retail channels to be the norm by 2014. Yet more than half of...
Travelport provides mission critical distribution strategies for airlines. Methodical planning, standardized approaches, and a dedication to excellence are critical to any project, particularly...
Energy Future Holdings| Capgemini
The redefinition of the Chief Information Officer (CIO) role in a business context has introduced greater strategic choice and led to a more...
Kimberly-Clark | University of Tennessee, Baker & McKenzie
The Vested model promotes principles that bridge the customer/vendor gap. But applying these in practice can...