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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Demystifying Global Procurement - The Pillars of an Effective Program - Staples

This Regional presentation from Staples provides the key aspects of a successful global sourcing solution and includes specific information like RFP contents and supplier selection and award...
Do You Know the True Cost of Your Office Supplies Program?

This overview provides guidelines on building a transparent reporting program for insight into Office Supply spend.
Getting Procurement a Seat at the Digital Transformation Table

Very few organizations have procurement professionals as part of the decision-making process during the implementation of Digital Transformation. While it is expected that initial experiments run...