Procurement and State Auto by Tolga Tomar, Director of Procurement and Strategic Sourcing, State Auto Financial Corporation
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You can select a frontline service provider and sign an innovative, iron-clad, risk sharing contract and still not achieve successful results from your IT Outsourcing partnership. Outsourcing...
To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...