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Quality Service - Benchmarking and Best Practices - Treasury Board of Canada

Includes the benefits, a toolkit, tips for supporting and sustaining the process. Also includes details on benchmarking.
Multisourcing Service Integration New Roles, New Rules, New Results

The move to a multisourcing environment has already happened. Now is the time to focus on integration to take advantage of its full potential. Akin Gump and Integris Applied have a market-proven...