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Best Practices for Ensuring Quality of Service in Multinational Outsourcing Engagements (CLE Session)

In this session, Ingram Micro and Sheppard Mullin will review optimal strategies for governing multi-country, multi-vendor outsourcing engagements for ensuring quality of service. Topics covered...
Session 11"Beyond the Benchmark Survey: How Cloud Computing Innovations are Transforming the Way Organizations Measure Results and Drive Performance" (PDF file)

Agenda

  • Challenges with traditional benchmark surveys
  • Innovation that is changing reporting and benchmarking
  • The 10 must measure metrics and KPIs
  • How to...
DNA of Great Vendor Management: How to Get It Right Using Automation

Most organizations struggle with understaffed vendor management teams who must labor to create the optimal processes, structure and automation to support effective vendor management. This session...