Rebecca Rowe, Senior Marketing Manager, Parascript ...
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In this session, Ingram Micro and Sheppard Mullin will review optimal strategies for governing multi-country, multi-vendor outsourcing engagements for ensuring quality of service. Topics covered...
Discusses the challenges with measuring the return on investment from adopting best practices and provides example formulas specific to measuring best practice adoption in online communities.
Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...
From rate hikes to cybersecurity, here's how to mitigate 8 potential hazards
Effective risk management has always been a pillar of good governance. Yet myriad...