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Outsourcing Unscripted - An Interactive Session in the Outsourcing Unscripted Series: Dealing with the Most Difficult Challenges Faced by Customers and Suppliers

Today’s interactive workshop is focused on tackling the unique and most difficult challenges associated with establishing, negotiating and optimizing next generation...
Best Practices for Ensuring Quality of Service in Multinational Outsourcing Engagements (CLE Session)

In this session, Ingram Micro and Sheppard Mullin will review optimal strategies for governing multi-country, multi-vendor outsourcing engagements for ensuring quality of service. Topics covered...
For Nearshore It's All About Talent: Initiatives to Increase Skilled Labor

Over the past several years, Latin America (LatAm) has boasted some of the highest annual growth rates of IT/BPO services exports in the world. An increasing global awareness of the region's...