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The Issue: North American Mid-Market IT Outsourcing Trends

Perspective on ITO for the Mid-Market organization.
Procurement Outsourcing Panel Discussion: Is Procurement Core? (PDF file)

Procurement outsourcing panel including professionals from Caterpillar, ICGCommerce, IBM, Wyeth and Infosys discussion about overall market characteristics of procurement, procurement process in-...
Genpact and ICG Commerce Joins Forces to Offer Source-to-Pay Solution (PDF file)

In this paper ISG Commerce and GenPact provide unmatched 'Source-to-Pay'
outsourcing solution. The solution combines superior sourcing capabilities, spend
analytics and ongoing...
Source-to-Pay Outsourcing: Taking Outsourcing to the Next Level And Delivering Five Times the Value with Case Studies (PDF file)

This presentation explains what is source to pay, the value and impact of source to pay and unlocking value in source to pay.

Ensure the Good Health of Your Outsourcing Relationship

Outsourcing governance process for BPO including best practices and dealing with issues.
Procurement and Sourcing News: 15 Negotiation Pitfalls – and How to Avoid Them.

It’s Easy to Let Personality and Emotion Get in the Way of Getting the Best Deal

Negotiating skills remain a critical capability for procurement and sourcing managers – an area that seems...