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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Session 7;Supplier Performance Management - From Design to Implementation with Lessons Learned and Pitfalls to Avoid (PDF file)

Executive Summary

  • Managing category strategies and key suppliers is a critical capability for preserving and enhancing the benefits of Strategic Sourcing.
  • We recognize we...
Scaling Up Sustainable Procurement: A New Phase of Expansion Must Begin

White paper based on the 2017 HEC/EcoVadis Sustainable Procurement Barometer 7th Edition.
Negotiating and Implementing Contracts with Offshore Cloud Providers to Effectively Mitigate Risk and Maximize Success: A Buyer's Perspective (with a focus on India)

Enterprises are increasingly contracting with offshore providers to procure and deploy cloud based offerings in their IT environments. This allows them to reap significant potential benefits such...