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Transformational BPO

From the 2012 Emerging Markets Research Group Summit, Logica and Oracle describe transformational BPO, including...
Session 11"Beyond the Benchmark Survey: How Cloud Computing Innovations are Transforming the Way Organizations Measure Results and Drive Performance" (PDF file)

Agenda

  • Challenges with traditional benchmark surveys
  • Innovation that is changing reporting and benchmarking
  • The 10 must measure metrics and KPIs
  • How to...
Understanding Cost Savings Opportunities in the Pharmacy Benefit Supply Chain

Pharmacy Benefits are delivered through a complex supply chain that has been designed to provide little transparency to employers and employees - the ultimate payers of healthcare. Imagine being...