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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
The Evolution of an E-Catalog Program

This presentation will provide a practical review of how Halliburton and Perfect Commerce collaborated to develop a global e-catalog program. In it we will share how the two organizations worked...
Big Lots’ Big Savings: How They Found Additional Ways to Trim Costs (And Where They Found Them)

While Big Lots’ sourcing and procurement team had been steadily cutting costs for several years, a detailed strategic plan driven by the new Executive Leadership Team compelled them to seek...