Stakeholder engagement is critical to achieving success in sourcing and transformation initiatives. Communicating regularly and addressing issues in a timely manner can also contribute to the...
Browse the SRC
Agenda
- Introductions
- The Evolution of Social Media as a Sales & Service Channel
- Case Studies
- Lessons Learned
Over the past several years, Latin America (LatAm) has boasted some of the highest annual growth rates of IT/BPO services exports in the world. An increasing global awareness of the region's...
In 2010, Global Healthcare Exchange (GHX), a global Healthcare supply chain management organization, launched a five year transformational initiative of reducing Healthcare Costs by $5 Billion. To...
Why do so many deals that looked great on paper end up in tatters? Negotiators on both sides probably focused too much on closing the deals and squeezing the best terms out of one another - and...
Bhupendra Gupta, SVP – Business Transformation Office and
Manish Saxena, VP, Head of Workforce Management, Firstsource Solutions
...
Original Source: Harvard Business Review by Mark Gottfredson, Rudy Puryear, Stephen Phillips
"Executive Summary
As globalization changes the basis of competition, sourcing is...
Original Source: Harvard Business Review
FROM THE JANUARY 2006 ISSUE
"WE ALL KNOW THE POWER OF THE KILLER APP. OVER THE YEARS, GROUNDBREAKING SYSTEMS FROM COMPANIES SUCH AS AMERICAN...
Boeing | Firstsource
Business leaders struggle with establishing strong corporate culture, positive company brand, sharing best practices, promoting value, and...
The UN General Assembly held its regular meeting in New York this fall. But this year its purpose was different – and with significant implications for the future of the human condition. More than...