From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
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In this session, USAA presented their Enterprise Supplier Governance Framework and how they operationalized the framework using specialized tools, processes, standards and training. The presenters...
This framework will help guide a return to business travel, using FESTIVE ROAD'S Managed Travel Model. It includes an internal review questionnaire, to help you identify decisions to make and...