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Session 11B: Knowledge is Power: How to Leverage Market Intelligence in Sourcing/Outsourcing Engagements (PDF file)

The changing nature of sourcing support
assignments, Keeping market intelligence fresh: A cost-effective approach, Examples of using market intelligence in sourcing support.
Ready to Compete: South Africa's BPO Capabilities in the Financial Services sector

South Africa's BPO capabilities in Financial Services: Key study findings, Summary, Current FS BPO service provider landscape, Potential for growth in FS BPO, South Africa’s value proposition and...