In this report, we have explained a systematic approach for HRO price benchmarking. If adopted, it provides the right level of actionable insights enabling buyers to make informed decisions. It...
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Tail-end spend management receives increasing recognition as an impactful piece of the procurement puzzle. After all, most organizations are leaving tens of millions on the table. This is because...
Outsourcing of Maintenance, Repair and Overhaul (MRO) to a third-party service provider is now emerging as a credible solution for organizations that would like to offer benefits beyond spend...
The cost base for Procurement Outsourcing is fundamentally different and significantly larger than most other BPO segments. The primary component of the PO coast base typically includes non-core...
This session will present the real-world, immediately implementable solutions that will make a significant difference in complex, multi-provider/client stakeholder relationships. You should attend...
Most organizations struggle with understaffed vendor management teams who must labor to create the optimal processes, structure and automation to support effective vendor management. This session...
Fast paced changes in global business and technology are increasingly impacting the value, risk and compliance implications in the delivery of mission critical business services (whether nearshore...
Just like people, businesses have relationships - and they have various ways of starting. For relationships to be successful over time, both parties must be happy. This session presented the...
In this session, USAA presented their Enterprise Supplier Governance Framework and how they operationalized the framework using specialized tools, processes, standards and training. The presenters...
South Africa's BPO capabilities in Financial Services: Key study findings, Summary, Current FS BPO service provider landscape, Potential for growth in FS BPO, South Africa’s value proposition and...