From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
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For the eighth year running, The Economist Intelligence Unit, commissioned by Kroll, surveyed senior executives from around the world operating in a wide variety of sectors and functions in order...
During this session, attendees will learn a new approach to achieving organizational "buy-in" to the traditional competitive sourcing process. The presenter will provide key strategies for...