Companies impacted by the Affordable Care Act (ACA) are grappling with how best to prepare for the anticipated changes to resources, including people, processes, and technologies. This panel of...
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From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Cost reduction is critical, and this becomes increasingly difficult with limited resources, expertise, data, and time. This session will provide strategies for addressing the low-hanging fruit...