From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
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Sit by a virtual campfire to hear harrowing tales about real-life interpretations by judges of commercial agreements. Learn what it means that “time is of the essence”, a party has committed to “...
A snapshot of priorities over the past 12 months can offer clues about where the winds of corporate travel and expense are blowing. From sustainability to efficiency, here...