Creating a multi-year strategic plan that endures, and is actually executed, is a real challenge. Seemingly great plans can be upended by the rapid pace of change, shifting priorities, and the...
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From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Companies today are faced with the challenge of gaining holistic visibility and management control over their entire workforce. If you're having difficulties in tracking the resources and have...
Creating a multi-year strategic plan that endures, and is actually executed, is a real challenge. Seemingly great plans can be upended by the rapid pace of change, shifting priorities, and the...
A snapshot of priorities over the past 12 months can offer clues about where the winds of corporate travel and expense are blowing. From sustainability to efficiency, here...