The fifth edition of the World Quality Report is the result of ongoing collaboration between Capgemini, Sogeti and HP Software. The report is based on telephone interviews with 1,500 CIOs, IT...
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From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
The utilization of a standardized, open-source data format is essential in bringing the financial services industry into the digital age by reducing heterogeneity in banks' data and ensuring...