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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Reenergize Your Business by Implementing and Managing a New Contingent Workforce Program

Implementing a new contingent workforce program within an enterprise is much more involved than buying VMS software. There are decisions to be made about workflow, job descriptions, users,...
RPO- Recruitment Process Outsourcing- The fastest Growing Segment in HRO - July 29, 2008

Recruitment Outsourcing as a part of HR Outsourcing - benefits, considerations, issues.
RPO - Creating Transformation in the Talent Acquisition Function

Recruitment Outsourcing overview and Selection of an RPO (Recruitment Process Outsourcing) Provider to Create Transformation in Eastman Kodak’s International Talent Acquisition Function.