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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Navigating the Perfect Storm: How Teamwork Enabled Océ and TALX to Manage a New Outsourcing Relationship During the Turbulent Economy

After outsourcing their mission critical mail and scanning process for unemployment insurance claims and HR services to Océ Business Services (OBS), TALX and OBS encountered the 2008 economic...
The Power of Partnership: Driving Innovation and Excellence through Strong Strategic Relationship Management and Governance

In mature outsourcing relationships, companies continue to struggle to achieve their desired outcomes of ongoing excellence, continuous improvement and innovation, consistently. Join this panel of...