Rebecca Rowe, Senior Marketing Manager, Parascript ...
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From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
In mature outsourcing relationships, companies continue to struggle to achieve their desired outcomes of ongoing excellence, continuous improvement and innovation, consistently. Join this panel of...
Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...