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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
RPO- Recruitment Process Outsourcing- The fastest Growing Segment in HRO - July 29, 2008

Recruitment Outsourcing as a part of HR Outsourcing - benefits, considerations, issues.
Recommended Practice for Service Level Agreements Measurements & Metrics

Recommended service levels for governing HRO providers.
Ponemon Institute Independent Study (Sept 2017) Data Risk in the Third-Party Ecosystem Second Annual Study

Original Source: Ponemon Institute

"We are pleased to present the findings of Data Risk in the Third-Party Ecosystem: Second Annual Study, sponsored by Opus, to understand trends in the...
Identify and Manage Third Party Vendor Risks: Using Automation to Increase Visibility

Despite rumors that the new U.S. Presidential Administration is relaxing the Dodd-Frank Regulations, some local and state regulators, like the Department of Financial Services (DFS) in the state...