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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Redefining the Information Technology (IT) Landscape with Business IT Alignment

Harman International | Wipro

Many enterprises lack a standardized mechanism that facilitates the link between Information Technology (IT) spend and the value realized by the...
An Introduction to Crowdsourcing – How Enterprises Can Tap Into the Crowd to Get Work Done

uTest

The term “crowdsourcing” has been used with great frequency in recent years – and often misused. In this session, we will dispel some of the most common myths about...