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From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.

To manage today's highly volatile commodity markets and risk-prone global supply chains, companies are looking for more savings and overall operational efficiency, forcing procurement...

First in a series of Executive Perspectives developed from discussions with Consumer Products industry executives, on topics related to managing and optimizing organizational spending. Discover...

A series of executive papers developed from discussions with Consumer Products industry executives, on topics related to managing and optimizing organizational spending. Having already implemented...

Ten things a company should consider when outsourcing procurement.

Procurement outsourcing panel including professionals from Caterpillar, ICGCommerce, IBM, Wyeth and Infosys discussion about overall market characteristics of procurement, procurement process in-...

In this paper ISG Commerce and GenPact provide unmatched 'Source-to-Pay'
outsourcing solution. The solution combines superior sourcing capabilities, spend
analytics and ongoing...

This presentation explains what is source to pay, the value and impact of source to pay and unlocking value in source to pay.

From touchscreen encounters to "real-world, real-life" immersive experiences, virtual and augmented reality signal a new way of working, communicating and collaborating across the enterprise....