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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
The Category Management Journey at Blue Cross Blue Shield of Florida - A Practical Overview for Initiating Category Management

How do you align your category management activities to business strategy and objectives? How do you develop a plan and playbook for defining and executing on your...
WAN RFP Response Evaluation

Use this form to weight sections in an RFP for WAN technologies (or other RFPs)
Session 31; "Low Cost Innovation: How Western Companies can Leverage Low Cost Sourcing Partners for Innovation (PDF file)

Today’s objective is to discuss framework and case studies on how companies utilize partners to drive innovation

1. Perspective on Innovation
2. Discuss framework for partner led...