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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Session 31; "Low Cost Innovation: How Western Companies can Leverage Low Cost Sourcing Partners for Innovation (PDF file)

Today’s objective is to discuss framework and case studies on how companies utilize partners to drive innovation

1. Perspective on Innovation
2. Discuss framework for partner led...
March Microlearning by SIG University - Relationship Building and Networking

Procurement: More than Savings

Join this open discussion with Canda Rozier, CIAP, Collabra Consulting and SIG University Faculty for her take on how procurement can best...