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Session 31; "Low Cost Innovation: How Western Companies can Leverage Low Cost Sourcing Partners for Innovation (PDF file)

Today’s objective is to discuss framework and case studies on how companies utilize partners to drive innovation

1. Perspective on Innovation
2. Discuss framework for partner led...
The Value of Considering Best Practices

Includes key takeaways for adoption and specific feedback from actual practitioners.
Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...