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This presentation reviews a series of best practices case studies, as well as learn how forward-thinking CxO’s at leading retailers, financial institutions, biotechs, technology firms and service...

Legal Process Outsourcing, and law firm oriented KPO are dramatically changing the way that legal services are delivered. The dual forces of improved technology and globalization finally reached...

Agenda

  • Challenges with traditional benchmark surveys
  • Innovation that is changing reporting and benchmarking
  • The 10 must measure metrics and KPIs
  • How to...