From the 2012 Emerging Markets Research Group Summit, Logica and Oracle describe transformational BPO, including...
Browse the SRC
Discusses the challenges with measuring the return on investment from adopting best practices and provides example formulas specific to measuring best practice adoption in online communities.
In this discussion we will explore how to successfully drive transformation in our new remote settings, we will share stories and strategies for what you need to be doing to ensure total success...
From rate hikes to cybersecurity, here's how to mitigate 8 potential hazards
Effective risk management has always been a pillar of good governance. Yet myriad...