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Marriott Case Study: Achieving Higher Client Satisfaction And Increased Revenue Through Innovative Interactive Mobility Solutions

Marriott | Mindtree

With tremendous pressure to improve margins while facing rising costs; Marriott sought to maintain market leadership, increase client satisfaction and grow...
Session 11"Beyond the Benchmark Survey: How Cloud Computing Innovations are Transforming the Way Organizations Measure Results and Drive Performance" (PDF file)

Agenda

  • Challenges with traditional benchmark surveys
  • Innovation that is changing reporting and benchmarking
  • The 10 must measure metrics and KPIs
  • How to...
Swim With the Sharks at the LatAm Alliance "Shark Tank"

Shark Tank, the critically-acclaimed reality show, has reinvigorated entrepreneurship in America. In this Latin American Services version, the executives who dare to enter the Tank must try to...