In this report, we have explained a systematic approach for HRO price benchmarking. If adopted, it provides the right level of actionable insights enabling buyers to make informed decisions. It...
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Tail-end spend management receives increasing recognition as an impactful piece of the procurement puzzle. After all, most organizations are leaving tens of millions on the table. This is because...
Outsourcing of Maintenance, Repair and Overhaul (MRO) to a third-party service provider is now emerging as a credible solution for organizations that would like to offer benefits beyond spend...
The cost base for Procurement Outsourcing is fundamentally different and significantly larger than most other BPO segments. The primary component of the PO coast base typically includes non-core...
Many people think that leadership is a given once you have a certain title. But it's not the manager-or-higher title that makes you a leader...that's only the beginning. What matters most is what...
Millennials are entering the workforce and evolving the way we think about and lead our organizations. This session covered who the millennials are, share insights on what they value, explore the...
Fast paced changes in global business and technology are increasingly impacting the value, risk and compliance implications in the delivery of mission critical business services (whether nearshore...
South Africa's BPO capabilities in Financial Services: Key study findings, Summary, Current FS BPO service provider landscape, Potential for growth in FS BPO, South Africa’s value proposition and...
Millennials have new ideas about work, what they are prepared to give to employers and what they expect in return. Despite advanced education, technical literacy, confidence and energy, these new...
Robotic Process Automation (RPA) is impacting the very way companies do business. In this fast-paced, dynamic market, it's essential that you stay abreast of the latest market and vendor...