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Session 11"Beyond the Benchmark Survey: How Cloud Computing Innovations are Transforming the Way Organizations Measure Results and Drive Performance" (PDF file)

Agenda

  • Challenges with traditional benchmark surveys
  • Innovation that is changing reporting and benchmarking
  • The 10 must measure metrics and KPIs
  • How to...
Complex Outsourcing Relationships: Managing the Million Dollar Honor Code

Gone are the days when value from outsourcing was based on "getting the same output for less." Present day outsourcing is founded on transformation goals and measured in ways beyond just...