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Session 30; Reaping the Rewards of Social Media - Outsourcing Case Studies (PDF file)

Agenda
- Introductions
- The Evolution of Social Media as a Sales & Service Channel
- Case Studies
- Lessons Learned
 
Beyond Benchmarking – A Case Study in Using A Market Reality Assessment in an RFP and Contract Renegotiations (PDF file)

This presentation outlines the benefits of using a Market Reality Assessment in an RFP and contract negotiation.