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Transformational BPO

From the 2012 Emerging Markets Research Group Summit, Logica and Oracle describe transformational BPO, including...
Session 11"Beyond the Benchmark Survey: How Cloud Computing Innovations are Transforming the Way Organizations Measure Results and Drive Performance" (PDF file)

Agenda

  • Challenges with traditional benchmark surveys
  • Innovation that is changing reporting and benchmarking
  • The 10 must measure metrics and KPIs
  • How to...
Addressing Value, Risk and Compliance through an Offshore Global In-House Center Model

Fast paced changes in global business and technology are increasingly impacting the value, risk and compliance implications in the delivery of mission critical business services (whether nearshore...