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Session 11B: Knowledge is Power: How to Leverage Market Intelligence in Sourcing/Outsourcing Engagements (PDF file)

The changing nature of sourcing support
assignments, Keeping market intelligence fresh: A cost-effective approach, Examples of using market intelligence in sourcing support.
Social Networking – The Key Differentiator for Sourcing Professionals and Service Providers (PDF file)

New Approaches to outsourcing support functions in 2009: Impact of economic downturn on support functions, new approaches to HR BPO, F&A BPO and procurement BPO