This is a template for your use provided by the Sourcing Industry Group. Use this document provide feedback to and from your suppliers on organizational effectiveness. This template includes forms...
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Use this template to build Service Level Agreements (SLAs) for your Services Agreement with your contracted supplier. This comprehensive template includes how to set service levels, including...
&Use this document to build a Service Level Agreement (SLA) for IT Support and Maintenance Services. This template includes language for the Support Availability, Error Reporting, Responses...
The Service Level Tracker is designed to facilitate the tracking of Service Level performance by Service Provider during each of the Calendar Years. It will compute the financial penalty for each...
Use this template to survey your business line to audit supplier performance and/or to build a scorecard.
Use this template as a guideline for building a survey to send to your internal clients and assess your Sourcing department's performance.
The Performance Scorecard evaluates a supplier based upon six (6) areas: Technology, Quality, Support, Delivery, Business, and Economics. This workbook contains macros necessary for completing the...
Use this workbook to build guidelines and a scorecard for evaluating your supplier performance.
Use this to build a performance scorecard. Metrics include affordability, delivery, ease of doing business and quality. Warning, workbook contains macros for calculating scores.
Use this simple tool to build a performance tracking sheet.