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Supplier Performance Management

How to establish and maintain a supplier performance management program, including a case study of Fidelity Investments.
Sourcing Complex Services to Leverage, Increase and Improve Service Levels (PDF file)

An implementation case study on delivering cost savings and efficiency increases in five key employee services areas:
- Mail Operations
- Shipping and Receiving
- Reception...
Essential Strategies for CRE & Facilities Services Sourcing (PDF file)

This presentation is about Global CRE services Strategy, its tremendous layer of complexity, current service delivery methods and how to develop a sourcing plan.