SIG Resource Center

Deconstructing the Change Agents Moving towards a Data-centric World

Boards are paranoid about the impact of automation and AI, but they struggle to turn it into an actionable mandate. Part of that is due to the pace of change which is nothing short of astounding. Many engagements take just 2 to 3 months from prototype to project. At the same time buyers are wary of the way those innovations are being sold. Rather than buying change agents like RPA, AI or Blockchain off the shelf, they want to procure an outcome. Against this background, this session discusses the impact of those change agents on service delivery and how the industry is moving toward a data-centric operating model.

Disruptive Digitization